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Refund & Return Policy


Payment Methods accepted: online store only accepts Visa, MasterCard and JCB cards.

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Destination Delivery Time
UAE Next day delivery
GCC 2-3 Day delivery
Europe 2-3 Day delivery
Asia 3-4 Day delivery
USA 3-4 Day delivery


All Fatema Fardan Designs items are insured.

Taxes and Duties:

Fatema Fardan Designs is not responsible for any taxes or duties. Customers may be subject to taxes or duties upon arrival of their package depending on the value of their shipment and the laws of the destination country.


We want you to be completely happy with your orders. No refunds but we offer store credit if you are unhappy with your purchase. Items should be returned new, unused, and with all Fatema Fardan Designs tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer. Return policy is 15-30 Days.

A customer will be given store credit only for the price of the item returned excluding any taxes, duties or shipping paid.

Store credit expires in 6 months from the day of purchase.

Please email if any of your purchases have been delivered without Fatema Fardan Designs tags.

Making a return or exchange is easy using our free collection service. Just make sure you request your Return Merchandise Authorization (RMA) number within 7 days of receiving your order by sending an email to and return the items within 14 days of receiving your RMA number.

Receiving your RMA number

Email your order number, item to be returned or exchanged and the reason for returning/exchanging.

Returning/Exchanging your purchase

Fill out the Return Tag with the requested information. (You should have received a return tag inside your package)

  • UAE: Book a collection with UPS. Make sure to include the return tag with your package. You will be notified by email once your package has been received.
  • Other countries: Book a collection with UPS. Make sure to include the return tag with your package. You will be notified by email once your package has been received.

Exchanges are available based on stock availability. Shipping is free on the replacement item but does not cover taxes and duties.

Important Information:

  • All items are quality controlled and checked for any faults before they are dispatched to customers.
  • Should you receive an item that is not in perfect condition please contact us immediately at
  • Items should be returned in their original packaging to ensure they are adequately protected in transit.

 Packaging Options

All orders are shipped in our signature Fatema Fardan Designs packaging.


Order Inquiries

If you have a question about any aspect of your order or our website, our customer service representatives are available to help you via email during our working hours Sunday to Thursday from 9am to 5pm local time.